In this article, you will find general troubleshooting steps for Plus Catalog issues.

In this article:

• I cannot play my included titles
• I cannot find titles included in the Plus Catalog
• My purchase is not in the library  

I cannot play my included titles

Check your membership status

Titles from the Plus Catalog will not be available to you if you've canceled or paused your membership. If your membership is paused, you will not have access to included titles during this time. These titles will have a 🔒 lock icon next to them in your Library.

You can un-pause your membership to continue listening to included titles anytime:

1. Go to the Audible desktop site and sign in to your account.
2. Go to Account Details.
3. Select Resume membership.

Title is no longer included

This title may be unavailable because it's no longer included. If a title is no longer included, you can see your purchase options on the title's detail page.

If a title is leaving the Plus Catalog in the next month, we display an Included until label next to the title on the title's detail page, the home screen, and the search results page.
 

I cannot find titles included in the Plus Catalog

You can filter for Plus Catalog titles by favourite genres, writers and topics or look for a particular title on the Audible site page or in the app.

In app

1. Open the Audible app and sign in to your account.
2. Select Profile.
3. Select The Plus Catalog under Included with membership.
4. Select Explore the Plus Catalog to continue.

On mobile web

1. Go to the Audible site and sign in to your account.
2. Select the hamburger menu.
3. Select Member benefits.
4. Scroll down and select Explore the Plus Catalog.

On Desktop

1. Go to the Audible site and sign in to your account.
2. Select Plus Catalog from the site’s top navigation.

 

My purchase is not in the library

There are a few reasons why you're not seeing a title or recent purchase in your Library. If after waiting for some time, your audiobook still hasn’t been delivered, you can try the steps in Missing title issues.